Support that lives next door.

24/7 Technical Support, staffed right here in Great Falls, Montana. Real people, real solutions.

Call Us 24/7

Immediate assistance for urgent issues. Speak directly to a local NOC technician.

(406) 205-4411

Email Support

Best for billing questions, account changes, or non-urgent technical inquiries.

help@konceptio.com

Network Status

Our engineers monitor the network 24/7. Check here for known outages.

THE LOCAL DIFFERENCE

No Scripts. Just Solutions.

When you call KDS Fiber, you aren't routed to an overseas call center reading from a script. You are connecting to our Network Operations Center (NOC) right here in Great Falls.

Our technicians know the area, they know the weather conditions, and they know the network because they built it. We believe in neighbor-to-neighbor support.

Standard Support Includes:

24/7 Phone & Email Monitoring
Connection Verification to your Home
Equipment Replacement (if leased)
Outdoor Cabling Repair

Managed WiFi Support

WiFi is complex. Walls, interference, and too many devices can slow you down.
With our Managed WiFi service, we take ownership of the wireless experience inside your home.

Without Managed WiFi

(Customer Owned Router)

✅ Support verifies signal to the wall.
❌ No help with dead zones.
❌ Cannot diagnose slow devices.
❌ You must buy/replace your own router.

With Managed WiFi

(KDS Provided Router)

✔ Full WiFi Troubleshooting
✔ Dead zone analysis & extenders.
✔ Device congestion management.
✔ Free router upgrades/replacement.

Available for just $12.95/mo on any plan.

Remote Assistance Tools

If instructed by a technician, please click below to download our remote support tool. This allows us to temporarily view your screen to diagnose issues.