Network Management Policy

1. Traffic Management

• 1.1 Fair Usage & Bandwidth Allocation: We allocate bandwidth using best-effort or fair-share principles. If usage approaches network capacity limits, traffic shaping may be applied to ensure equitable access for all customers.
• Congestion Management: During periods of peak usage, we may temporarily prioritize essential services (e.g., emergency communications, VoIP) to maintain stability. We use real-time monitoring to detect congestion swiftly.
• 1.2 Network Optimization: We continuously monitor metrics like latency and packet loss to identify bottlenecks. Upgrades are scheduled based on these analytics.
• 1.3 Blocked Content: We do not block lawful content unless required by law or to protect network security (e.g., blocking malicious botnets).

2. Security

• 2.1 Threat Detection: We use intrusion detection systems (IDPS) to monitor traffic for malicious activity. Suspicious traffic may be blocked to protect the network.
• 2.2 Data Privacy: We only collect necessary data for billing and provisioning.
• 2.3 Incident Response: In the event of a breach, our Security Response Team will isolate affected segments and notify law enforcement if required.

3. Service Reliability

Where feasible, we use redundant fiber links, microwave backhauls, or wireless failover systems to ensure continuity of service in case of equipment failures or natural disasters. Scheduled maintenance is announced at least 48 hours in advance.

Contact Information

For questions related to this policy:

• Technical Support: help@kdsmt.com
• Billing: billing@kdsmt.com
• Security/Abuse: abuse@kdsmt.com

Last Updated: 2024-12-28